Cyanna Valley Spas Model 102 PNP - 5 Seat, 20 Jet Plug & Play Hot Tub

Owner's Manual

Start Up Procedure Documentation

BP100 Topside Navigation

Accessory Options available for the Cyanna Valley Spas Model 102 PNP Hot Tub:

Core Step (+ $225.00)

Elevate Your Spa Experience with the Core Step

Enhance your spa experience with the Core Step, a premium addition that blends style, safety, and functionality. Crafted from high-quality, rust-resistant powder-coated aluminum, this sleek step features a modern black inlay that complements black spa covers perfectly. Weighing just 12 lbs, the Core Step is both sturdy and lightweight, designed to provide secure and effortless access to your spa, supporting up to 300 lbs.

Transform your hot tub into a serene retreat with the Core Step. Not only does it improve safety and accessibility, but it also elevates the aesthetic of your spa area, making it an essential addition for any spa enthusiast.

Stylish Design: The sleek black finish provides a modern, sophisticated look that seamlessly integrates into any outdoor space. If you have a spa with Coastal Gray or Walnut cabinets, the tread design of the steps complements these finishes, adding a cohesive touch to your setup.

Durable Construction: Built with high-grade rust-resistant materials, the Core Step is engineered to withstand outdoor elements, ensuring it remains a durable, long-lasting part of your spa setup. Enjoy peace of mind knowing your investment is built to last.

Safety First: Measuring 30 inches wide and 20 inches deep, this step provides a stable, spacious platform for safe entry and exit. Slip-resistant treads enhance traction, even when wet, giving you added security with every step.

Easy Installation: The Core Step is designed for hassle-free setup, requiring no complicated assembly. Simply install and start enjoying the enhanced convenience and safety it brings to your spa routine.

Specifications

Width: 30 inches
Depth: 20 inches
Height: 14 inches
Weight: 12 lbs
Maximum Load Capacity: 300 lbs
Warranty: No supplier or manufacturer’s warranty

Spa Step (+ $225.00)

Enhance Your Spa with the Durable and Stylish Spa Step

Take your spa experience to new heights with the Spa Step, expertly designed to combine functionality and aesthetics. Crafted from high-density, UV-stabilized polyethylene, this step offers long-lasting durability along with a sleek, modern appeal. The integrated color pigmentation ensures the black finish resists fading, maintaining its beauty over time.

Easy Assembly: The Spa Step snaps together effortlessly, requiring no tools for setup. In just minutes, you’ll be ready to enjoy your spa.

Versatile Fit: Designed to fit both round and rectangular spas, this step offers flexibility and seamless integration with various spa shapes.

Robust Stability: Featuring large leg bases and extensive underside webbing, the Spa Step provides maximum stability, reducing flex and sway for safe, confident entry and exit.

Stylish Design: The simulated wood grain finish offers the natural look of wood combined with the durability of synthetic materials. It also sheds water easily, keeping the step pristine after every use.

Eco-Friendly Manufacturing: Molded in the U.S.A. with environmentally responsible processes, the Spa Step allows you to enjoy your spa with peace of mind knowing you're making an eco-conscious choice.

Specifications

Height: 14 inches
Width: 27 inches
Depth: 24.75 inches
Weight: 14 lbs
Maximum Load Capacity: 275 lbs
Color: Black
Warranty: No supplier or manufacturer’s warranty

Spa Filter (+ $65.00)

Maintain Peak Performance with the 89680 Viking Spas Filter Element

Keep your Cyanna Valley Spas Hot Tub running smoothly with the 89680 Viking Spas Filter Element. Designed to provide 10 square feet of filtration, this durable filter efficiently captures debris and contaminants, ensuring crystal-clear water for an optimal spa experience. Measuring 4 inches in length and 4 1/4 inches in diameter, this filter element is compatible with both the 102 PNP and 103 Hot Tub models by Cyanna Valley Spas.

For effective filtration, these filter elements are sold in pairs, as most hot tubs require two filters. Regular maintenance is crucial — cleaning your filters weekly helps maintain proper water flow to the pump, preventing issues like inconsistent heating and murky water. To ensure long-lasting performance, replace your filters annually to keep your hot tub functioning at its best.

Specifications

Product: 89680 Viking Spas Filter Element
Filtration Area: 10 sq ft
Length: 4 inches
Diameter: 4 1/4 inches
Compatibility: 102 PNP and 103 Hot Tub by Cyanna Valley Spas
Sold: In pairs (most tubs require 2 filters)
Maintenance: Clean weekly; replace annually
Note: Take care to avoid any objects entering the filter cavity during maintenance to prevent obstructions.

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Hot Tub Dimensions: 72" Round / 35" H

Water Capacity: 250 gallons

Dry Weight: 300 lbs.

Filled Weight: 2,385 lbs.

Shipping Weight: 330 lbs.

Carton Dimensions (WDH): 35" W x 76" D x 76" H

Cyanna Valley Spas
Oversized Item Return Policy

Policy Summary:

Cyanna Valley Spas Oversized Item Return Policy (“Return Policy”) sets the criteria for the Authorized Online Reseller and Purchasing Consumer for the return of a hot tub and/or hot tub cover under certain conditions. Cyanna Valley Spas and its parent company Viking Spas Inc. will make any and all final determinations with regard to the authorized return and the approval of any refund based on this policy and other factors.

What is Cyanna Valley Spas Oversized Item Return Policy?
You may initiate a return for most new and unopened oversized items within 10 days of delivery. A refund may be issued if the item is in new and unused condition, in its original unopened packaging, and is free of any damage from any outbound freight or return freight to Cyanna Valley Spas.

Cyanna Valley Spas is not responsible for any freight damage claims and cannot be held liable for any such damage or any warranty claims that may be the result of damage caused by the freight company.

The Authorized Online Reseller or Purchasing Consumer is responsible for the full cost of return shipping fees, for any reason, including but not limited to the following:

• Refused delivery without inspection
• A missed delivery appointment
• The return of a non-defective or undamaged product
• The return of a defective or damaged product

All returned oversized items will be fully inspected upon their arrival back at the Cyanna Valley Spas warehouse. A 25% restocking fee will be deducted from any refund, regardless of the condition of the product upon arrival at Cyanna Valley Spas. Other deductions may be assessed and applied following the final inspection.

What happens if my order is damaged or defective upon delivery and inspection?

If the return is a result of inbound freight damage, all details of the damage or defect need to be clearly noted on all copies of the Bill of Lading and delivery receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, Cyanna Valley Spas must be notified within 24 hours via email at customersrvc@cyannavalleyspas.com.

DO NOT SIGN the Bill of Lading until you have completed your inspection of the item. Also, please do not wait to inspect the item (i.e. you are storing your item, or you are waiting on completion of a home improvement project.)

By signing for your delivery without noting any problems with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.

For delivery services requiring a signature*:
• All damage and defects must to be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to Customer Service customersrvc@cyannavalleyspas.com within 24 hours.
• If the item is severely damaged, note on the Bill of Lading as Refused Due to Damage.
• Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED prior to signing for the delivery.

*For delivery services that do not require a signature, please inspect the item right away for any damage. If damage is found, please contact customersrvc@cyannavalleyspas.com within 24 hours of delivery.

What happens if damage or defects are found after delivery and inspection?

If your shipment did not appear to have any issues at delivery, but you notice damage or a defect after the carrier leaves, immediately contact Cyanna Valley Spas Customer Service to report the situation, and make note of the following details:

• Unit serial number
• Delivery date
• Package condition
• How it was received (left at front door, signed for), and description of the damage

Please also do the following:
• Take several pictures showing the affected area(s).
• DO NOT discard any of the shipping box or packing materials.
• DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
• DO NOT ship the item back to Cyanna Valley Spas without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier's claims guidelines.

If a return is authorized and a refund is granted, how does that work?

All refunds will be processed by the Authorized Online Reseller that sold the item to the Purchasing Consumer. Cyanna Valley Spas does not issue refunds to the consumer but will work with the consumer on items such as freight, damage, warranty service and other items.

Cyanna Valley Spas and its parent company Viking Spas Inc. will make any and all final determinations with regard to the authorized return and the approval of any refund based on this policy and other factors.